Simon Tice from 08/11/2021:
"Fantastic experience with Red as my service advisor.
TL;DR: Kacal's is an honest, reasonable, rapid, friendly option for vans (and I'm sure everything else, but I can only speak to my experience)
I had an issue with my Medium roof 2016 ford transit 350 xlt, under warranty.
I had taken it to 3 different shops trying to find a mechanic I could trust, a price I could manage, and availability before the end of the year.
Kacal's was recommended by my favorite shop in Houston - RMS auto.
They were able to see my transit the next day.
Red fought valiantly with the warranty company when they tried to side-step their coverage due to Kacal's discovering that the original prognosis was significantly more expensive than what she had previously communicated. I appreciate the integrity that she demonstrated, and ultimately I'm sure I saved money compared to the original work that the warranty company was going to 'cover'.
My van, which has been in and out of shops for the last 3 months trying to get a check-engine light resolved, was fixed and passing inspection (provided by Kacal's) in just 2 days.
I was blown away with the quality and efficiency of their work, and how excellent Red's communication & professionalism were.